"Private Residence Dear John, Bob and Billy, We are delighted with our new kitchen floor and would like to thank you all for the service we received. You were polite, efficient and true to your word. Appointments were made and quotes given promptly. We were particularly pleased with Billy. He arrived on time to fit our floor, was polite, a very hard worker and skillful fitter. He let us know exactly what he was doing as the fitting progressed and consulted us when any decisions were to be made - I have had too many builders, etc make incorrect assumptions during work so this was a refreshing change. I would also like to put in a word for the flooring we chose - Karndean Portland Stone Knight Tile with chalk grout strips. It looks fantastic, makes our kitchen look bigger and brighter than it was before and, best of all, doesn't show up the dust and daily dirt - it's even quite hard to find the dirt pile when you're sweeping, so ideal for a room that leads onto our garden when we have two children and a cat. We have previously been very pleased with the Karndean Billy fitted in the bathroom and with the carpet that was fitted in two of our bedrooms. I think we're all done for flooring now but will certainly be in touch with you again should we need any in the future. A very happy customer,"